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Ascott Waterplace Surabaya
Tower D1 Jalan Pakuwon Indah, Surabaya, Indonesia
Most Popular
Other
Tower D1 Jalan Pakuwon Indah, Surabaya, Indonesia
Hotel Description
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. This family-friendly aparthotel is 7.5 mi (12 km) from Royal Plaza Surabaya and 7.8 mi (12.5 km) from World Trade Centre. Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Hotel policies
Events/parties not allowed
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: IDR 500000 per stay
We have included all charges provided to us by the property.
You need to know
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Heating is not provided
- Onsite parties or group events are strictly prohibited
- This property uses a grey water recycling system and eco-friendly cleaning products
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher and a first aid kit
- This property is professionally cleaned
- Property Registration Number +62 811-1752-501
Minimal age
15
Optional fees
- Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
- Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
- Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: IDR 617284.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Indonesian
Amenities
Description
Tower D1 Jalan Pakuwon Indah, Surabaya, Indonesia. See map
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Hotel Description
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. This family-friendly aparthotel is 7.5 mi (12 km) from Royal Plaza Surabaya and 7.8 mi (12.5 km) from World Trade Centre. Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Hotel policies
Events/parties not allowed
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property uses a professional cleaning service
- Contactless check-in is available
- Contactless check-out is available
- Essential workers only - NO
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: IDR 500000 per stay
We have included all charges provided to us by the property.
You need to know
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Heating is not provided
- Onsite parties or group events are strictly prohibited
- This property uses a grey water recycling system and eco-friendly cleaning products
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher and a first aid kit
- This property is professionally cleaned
- Property Registration Number +62 811-1752-501
Minimal age
Optional fees
- Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
- Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
- Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: IDR 617284.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Indonesian
Amenities
Highlights of your stay
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Other
Elevator
Hair salon
ATM/banking
Concierge services
Airport transportation (surcharge)
Breakfast available (surcharge)
Laundry facilities
Garden
Children's pool
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Free use of nearby fitness center
24-hour front desk
Airport transportation
Grocery/convenience store
Number of restaurants - 1
24-hour business center
Number of meeting rooms - 2
Waterslide
Number of outdoor pools - 2
Parking (limited spaces)
Playground on site
Free self parking
Computer station
Number of coffee shops/cafes - 1
Train station pickup (surcharge)
Free pool cabanas
Pool sun loungers
Terrace
Children's club (free)
Train station drop-off (surcharge)
Water dispenser
Vegetable garden
Banquet hall
Living plant wall
Eco-friendly cleaning products used
Grey water recycling system
Health or beauty spa nearby
Coin laundry on site
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Secured bicycle storage
Bicycle parking available
Vegetarian breakfast available
Locally-owned & organized tours & activities
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Energy-saving switches
At least 80% of all lighting comes from LEDs
Vegan menu options available
Vegetarian menu options available
Bulk dispenser for toiletries
No single-use plastic soda bottles
No single-use plastic stirrers
Biodegradable/compostable stirrers
No single-use plastic straws
Biodegradable/compostable straws
No single-use plastic water bottles
Reusable cups only
Reusable tableware only
Water-efficient toilets only
Water dispenser use by guests actively encouraged
Accessible airport shuttle