Food was good but the property need improvement.

It’s a really a good place to stay. Snow crab included in dinner buffet!

Great bath house and amenities. Buffet was over crowded.

A great place to stay. We enjoyed the 3 days we spent here. Our room was exceptional with a private onsen overlooking the river and the mountains. The food choices were varied including western meals, Japanese meals and Chinese meals. The hotel is located away from any other amenities and a taxi or the hotel bus has to be taken to go to any sights.

Great place to stay room was spacious private onsen is a must if you are going. The only complaint is that the hotel can get over crowded and the food was not that great although there is plenty of options.

great place，will come again

We stayed at Asaya for 3 nights and it was one of the more memorable experiences during our 2 week Japan sojourn. All the staff from the front desk crew to other supporting staff were very friendly and it was obvious that they strived to make our stay enjoyable. The buffet dinner and breakfast were excellent with a great variety of Japanese and Western items. All were freshly prepared with local ingredients. The decor of the property has a very distinct 1980's vibe but the management manages to keep the hotel in good shape and the facility is very well maintained. All in all, highly recommended if you are in Nikko area.

Great place to relax. They have three public onsen baths and we booked a suite with in-room hot springs bath. There is no much to do around the hotel, but Nikko is a fee train stops away. Breakfast and dinner buffets were expansive and highly recommended. Staff are always friendly and polite.

This was our second stay at Asaya and we booked a suite with in-room hot springs bath. We enjoyed both public and private baths. There is nothing much to do close by, so we chose to stay back in the hotel, enjoying onsen, relaxation and their award winning breakfast and dinner buffets! Fabulous staff and service, as expected of Japanese hospitality!

Best hotel ever

The hotel is very nice on the inside, but the area outside looks derelict. Also my own fault, but the area is not close to the major Nikko areas, it took us about 2 hours to get to the Kegon Waterfall, or about an hour to the Toshogu Shrine with trains that came hourly. I wanted to explore the Nikko National Park but wasn't really able to complete that part of the trip. However, if you want a relaxing trip from Tokyo, this is a great place to go. Keep in mind that Taxi cabs from the Station are about 1600 Yen but they do offer a 200 Yen bus that you can arrange beforehand.

Rooftop onsen and high end dinner buffet

Very nice hotel and good service.

全てよかったです‼️

Great hotel, amenities, room, and food. Could not be more pleased.

Extremely well appointed hotel with many luxury items including. The buffet was top notch. Everything about the hotel get top score. The town however, was a dump. Not much was open within walking distance

Interior of the hotel was excellent. The staff was excellent also. Our room was very nice with lots of room but we did have a room with a private onsen. We had a room with a view of the river which was nice but several abandoned buildings along the river.

Great view

Nice and relaxing. Plenty to do on property and the baths were great

Very relaxing

Great food and facilities. A little tricky to get to, but there is a shuttle bus if you arrange ahead of time. Wish we had more time here.

Nice buffet and staff service was excellent. Baby friendly hotel as well.

The room was clean, spacious, well stocked with all kinds of teas, and comfortable. The outdoor bath was so beautiful. Food was amazing and staff super friendly and helpful. We had a great stay.

Stay here if you want an Onsen experience in Nikko

Very nice hotel with incredible buffet for dinner and breakfast. Staff are so attentive and helpful. Hotel is by the river with constant calming babbling sound. Within walking distance to the Kinugawa Koen station. As we were walking toward the front entrance, the staff came out from the inside to greet us and guide us to the checkin counter. How nice is that! The Public bath is very nice even with different brands and types of shampoo and products to choose from. There are bath robes of various sizes to choose from in the room. We stayed at a traditional room. When we returned from dinner, the beds were already made on the tatami. And the buffet, oh man, is so impressive both in variety and taste. So glad we picked this place to stay!

Everything is fine. No complain at all.

A beautiful hotel with wonderful amenities, including three large onsen and a great restaurant. We were happy to book with the half board package because there weren’t many restaurants nearby. With the half board, you get a full buffet breakfast and dinner, and both were really good.

Perfect place for couple

Super relax and elegant place perfect place

The staff was wondering, accommodating, and so helpful. The location was great to go sight seeing and then to come back and relax. The food was very good, and my children enjoyed the playroom! The room was comfortable and met our needs. I can not wait to go back again.

Onsen was excellent and the services from the hotel was super good. All the staffs were nice and helpful

Magical Open Air Onsen

Awesome open air onsen. Great buffet selection

Good stay with helpful staff and unusual hotel Good buffet meals and nice onset Is good 20mins drive outside nikko and car was needed

Great hotel! Clean, kind staff, delicious meals, great view

Excellent hotel.

We had a private Onsen 'pool' on our balcony. So convenient and v useful. I used it a few times each day. My mother soaked her swollen ankle in the Onsen and it really reduced the swelling within 24 hrs. She loved it too. (My parents had the same private Onsen next door.) The hotel is huge w/ 2 buiding connected on lobby floor. The Japanese style rooms are the best w/ huge lounge inside.

Recommended

Excellent service. Perfect location. Room a bit small

Very nice hotel, although there’s no shuttle bus that takes you to the hotel from train station, but there’s a city bus that takes you and pick u up right in front of the hotel

Great Onsen but not a good hotel

The Onsens are amazing and the staff was great but it was an incredibly odd experience for us. The hotel is really outdated, the lobby only plays Christian church music from an old organ (No, not kidding) and we were almost alone in the hotel, despite hotels.com claiming it was fully booked. The dinner buffet was also very poor and we got a drink after in one of the bars but we were completely alone which made us feel uncomfortable. There is nothing around the hotel either so we ended up going to bed at 9 PM. To sum up - All other reviews are old and most are positive so I'm sure the hotel used to be a lot better but I'd stay somewhere else..

Nice onsen

This hotel have three different onsen, I like the rooftop open air onsen that’s very nice. For the indoor Public onsen I prefer the new building located at lower ground floor. For the breakfast and dinner is very valued, a lots of variety to choice. Only the location I’m not really like it, it’s too far from station, have to call Taxi.

Very friendly and hospitable staff and great service. Recommend this hotel for visiting Nikki, Japan area.

Fantastic Japanese experience Onsen was great .Food was very good

Great hotel in art deco style with shiny brass etc

Quiet location with outdoor bath to view the sunrise. Local sites to hike to.

Wonderful hotel and spas

A great experience! So many spa features to choose from. I suggest trying all of the amenities. And the food was spectacular. Many food styles to choose from.

Hidden gem

Very nice hotel that was unexpected in such an out of the way destination. Lovely backdrops of the mountains. Peaceful and tranquil. Great food and staff all made me feel welcome.

Best Hotel I've ever stayed at

I was only able to stay at Asaya Hotel for 1 night, but that night was one of the most amazing experiences of my entire life. The staff here are extremely kind and helpful. It was my first time in Japan, so we got a little lost and were going to be late to check in. We were worried we wouldn't be able to get dinner, but we called them, and they extended our dinner time for us. They also helped dress us in our yukata and taught us how to tie the obi. The onsen was also amazing. They have 3 different floors for the onsen, one of them being on the roof. The view from the rooftop onsen was absolutely stunning. You can see into the valley and see the bridge from one of the onsen baths. When we were leaving the hotel, it was raining, and one of the staff came running after us with umbrellas for us to keep. Overall, it was a 10/10 experience. The staff was super nice and accomodating, the hotel is really grand and well maintained, and the onsen was super clean, relaxing and beautiful. The only thing I regret is not being able to stay here another night.

Second time at Asaya, and it's an absolutely gorgeous hotel. Great baths (public and private), great view of the river, and an absolutely magical atmosphere.

Interior Stateroom on 2 Star Cruise

Ended up checking out immediately and went to hotel next door.

Excellent onsens

Love just love the rooftop onsen which has an amazing mountain view, also the other two onsens are very nice, everything was so clean. Room is alright, kind of old, but its clean. Lots of variety at breakfast. The staff is very friendly and helpful. The decor of the hotel is an eye candy, high and you can see the elevators up and down.

Extra top up required

It was rather easy to get to the hotel. However, we were told at the hotel that we had to pay extra for 2 children. At the point of booking, I was told that the room could accommodate 5 persons, thus I don't have to pay for 2 children.

Far from Nikko

We booked this hotel under the impression it was close to Nikko, it is not. It took an extra 45 min to get there, via train and then taxi. However, the staff was delightful and we were the only foreigners around (we liked that). Breakfast was buffet and abundant. There is an onsen onsite, but we did not use it due. The room was dated but clean. The website shows Japanese traditional rooms, but we got a western style room instead. Few staff spoke English, but we were able to communicate with limited Japanese and hand gestures. We were thankful they tried so hard. If you want to stay close to Nikko this is not the best choice. There is not much around the hotel other than other hotels.

過ごしやすかったです。夕食が豪華でした！

温泉付きの部屋に2泊しました．とてもよかったです．屋上の露天風呂もよかったですが、そのほかのお風呂はちょっと残念でした．ご飯も美味しかったです。

房間內就有溫泉，非常舒適。飯店人員都有基本的英文對話能力，能迅速為外國旅客解決問題。

料理が美味しかった！

また来たいと思いました。

食事　メニューが少し飽きてきた感じかします

夫婦旅

温泉等施設はとても清潔で良かった。食事も美味しかった。 残念だったのは、温泉にタオルが無く部屋から持参すること、タオルが大小一枚しか無かったので部屋でトイレや洗面用のタオルと共用しなくてはならなかったのが不便だった。

夜のバイキングも美味しかったです！ もう少しおつまみ系があったら嬉しいかなぁ。 朝ごはんも良かったです！

お風呂の種類が多く、特に早朝に入る露天風呂が気持ちよかったです。 また、スタッフも感じがよく、いつもにこやかに対応して頂きました。

友達に聞いたおすすめの宿で、今回旅行先に選ばせていただきました。期待以上で朝夕のブッフェも３つある温泉も客室も満足できました。また行きたくなる場所です。

スタッフさんの対応がとても良かったです。

還暦祝いで家族3人で宿泊しました。部屋には赤いちゃんちゃんこを用意していただき、さっそく記念撮影。夕食の際にはメッセージカードと記念のお箸のプレゼントをいただきました。チェックアウトの際には担当の方からお祝いのメッセージをいただき、丁寧なサービスにとても感動しました。また宿泊したいです。

スタッフ　サービス　お部屋　バイキング等々　大変良かったです ですが　お部屋にあったマッサージチェアーがイマイチでした

バイキング料理の種類が多く、全部美味しかったです。大満足でした。 チェックアウトの時間を延長できたら、もう一度温泉を使いたかったです。

初めての宿泊でしたが、全てが期待以上でした。ぜひまた利用したいです。

食事は美味しくて食べすぎちゃいました。露天風呂付きのお部屋でしたが温泉の流れる音は気にならず寝られました。また宿泊したいです。

とにかく夕食、朝食共に、バッフェが素晴らしかったです。 清潔で、スタッフの方々の仕事ぶりも素晴らしかったです。 また是非再訪したいホテルです。

お風呂のお湯がもう少し熱と良かったです

清潔感が部屋がとてもよかった。アメニティも充実していてとてもよかった。 お風呂にもリファのドライヤーやダイソンのやつがおいてありとてもよかった。

お部屋も施設も清潔で心地よく、ビュッフェは種類も豊富で美味しく大満足でした。

お料理もお風呂も、お部屋もスタッフの方々も素晴らしかったです。 また伺います。

温泉がとてもよかった 部屋の露天風呂、展望風呂、大浴場、貸し切り風呂 全部入りましたが最高でした

バイキング最高でした❗️ 　朝食も良かったです😊

ご飯が美味しくて　お風呂も広いし混んでなく とても満足です。周りに観光する何処が少ないくらいであとは満足

施設周辺には何もないが　その分施設の中で全てが完結出来るように工夫がされていた　とても満足度の高いホテルでした

働いている方の接客が非常に良かった！ お風呂も最高！！

接客すばらしい

めちゃ豪華

すっっごくよかった、お風呂も食べ物もスタッフも‼︎ その場でパスタ作ってもらってパスタってこんなに美味しいんだって感動した。もちろん、高級食材のヒレステーキやカニもあり、デザートも高級メロンがあった。 朝はイクラ食べ放題‼︎北海道行かなくても大丈夫笑 イクラも甘くておいしい。安いイクラって、プチってして皮が残るけど、皮の感覚ない！ でも、部屋のグレードが低くても同じこと内容が食べれるなら、今度は部屋のグレード落とそうかな。

8番館の部屋が新しく綺麗で広々と使えて良かった。朝夕どちらも美味しかった。

とにかく圧巻のホスピタリティでした。東の横綱、その名の通りですね。お部屋はもちろんのこと、常に館内はどこもかしこも清潔で、特に人の出入りが多い、浴場や、共同トイレもゴミひとつ落ちていない状態、ピカピカ過ぎて、逆にどのタイミングで見回りして、清掃をされているのか、こちらがびっくりします。靴の札やアメニティの補充もどのタイミングでいってもしっかりされています。また従業員の皆様の接客応対も丁寧であり、説明も的確で、ゆっくりした最高の休日を過ごすことが出来ました。 ふるさと納税の電子クーポン使えるのも、めちゃくちゃ有り難い。 食事も言わずもがな美味しすぎて、これはバイキングの領域ではないですね。また、是非お伺いさせて頂きます。ありがとうございました。

夕食の品数が沢山あるけれど、中身の味付けが今一であった。 後は、お風呂も充実していてとても居心地良かったよ。 部屋もシンプルで良かった。

とても楽しく過ごせました。

ブッフェのディナーと朝食の品数の多さと美味しさに大変満足しました。 大浴場も3ヵ所入ることが出来て、何処も綺麗な脱衣場と数多くのアメニティ、ドライヤーやシャワーヘッドに高級品を使用していて、大変満足しました。

部屋､温泉､食堂全て清潔感溢れ､どこにいても快適な空間でした。ご飯､温泉も噂通り素晴らしかったです。また来たいです

チェックインの手続きなどなど、フロントでの対応がとてもよかったです。

落ち着いて、ゆったり出来る所です

良かった

みんなとこれて楽しかったです。

華美ではないが、痒いところに手が届くような宿。お風呂も食事も素晴らしかった。

吹抜けのホール、お部屋やお風呂はもちろん　朝夕のバイキングも最高です。　　従業員さんの気配りも素晴らしく　とても気持ち良く宿泊できました。　鬼怒川のせせらぎも心地良く　新緑の景色も大変良かったのですが　廃業したホテルが本当に残念です(^_^;)

毎回満足させて貰ってます

とても綺麗な部屋でした。アメニティやスチーマー等女性が喜ぶ設備が整い素晴らしかったです。 露天風呂も清潔で気持ちが良かったです。 夕食のバイキングは大変混雑していましたが、常に補充され、テーブルでの不要な回収も素早かったです。 快適な時間をありがとうございました。

全て快適に過ごせました

何度も宿泊しているが、目新しさに今一歩の感あり。スタッフの対応は良いとおもいます。

普段離れて暮らしている親を連れて泊まりました。日光方面の旅行でしたが、宿はバイキングがあるところが良いなと思ってサイトから見つけて予約しました。 本当に食事が美味しくてカニにもデザートにも皆大喜びで、久しぶり満腹以上食べてしまいました。 お風呂も素晴らしく、雪が降る中、露天に入るともう出られなくなります。 部屋以外にもロビーにソファーが多く、久しぶりに話をいっぱいしましたし、卓球も楽しかったです。 いい時間を過ごせて、帰りには家族写真を撮ってもらいました。急なお願いに答えていただきありがとうございます。 ただ一つ、お部屋の目の前のホテルが廃墟になっているのはちょいと怖かったかな。 でもまた泊まりに行きたいと皆で話しましたので、その時はよろしくお願いします。^ - ^

ホテル内も非常に綺麗で、 スタッフの対応が良く、 又利用したいと思います。

最高でした。 また宿泊したい。

Nice Hotel We are family of 5, consist grand pa grand ma. dad ,mom and 9 years old girl. We stay in Japanese room, nice room, nice service. Breakfast and dinner buffet were brilliant! of all us love it. Onsen is nice All facility is suit for everyone. We will come back agian

沒有自助洗衣機，對於多日旅行的人有點不便。房間寬廣，很舒服。

バイキングも種類が沢山あって良かった

perfect buffet meals and onsen bath options

自助餐美味，住宿設施良好，房間配套一流。

スーペリア和洋室を選びました。室内に温泉、そしてマッサージチェアがあり、和室で、とてものんびり出来ました。主人もご満悦の様子。私も満足です。また、利用させて頂きたいと思いました。