Terrible customer services!!!! The worst all inclusive experience in Morocco!!! Don’t recommend it

we booked for five days really enjoyed the food as it was fresh anc lots of options, resort was lovely and clean just the rooms were abit of a walk away from the resurant and wish aqua park had some heated pools as kids couldnt go in as was too cold the actual heated pool was to deep for younger kids other than that all good

Beautiful location, friendly staff and good dining options.

Lovely staff, awful stay and experience

We had to check out early, literally within 24hours of arriving, as we were not at all comfortable. The facilities were dated, the toilet was broken and the flush barely worked. The rooms were tiny and there were no options for vegetarians. The cutlery and glasses weren’t cleaned. All inclusive didn’t mean all inclusive as options were limited. The staff were lovely and did try their best to help us however there was only so much they could do. They were happy to refund us, however this was up to hotels.com In contacting hotels.com they weren’t able to contact the hotel. We luckily managed to book another hotel however, if we weren’t able to we would have been stuck. Hotels.com need to improve their communications with the hotel to ensure customers are happy and the simplest part they should be able to contact the companies they partner with. We weren’t issued a refund as hotels.com were unable to get through after a couple of tries. We managed to get through. Just want to make sure no one else experiences this as it was hard for us to find another hotel and we had to pay a substantial amount for this.

Highly recommended

The staff were amazing So polite the food was amazing Beds comfortable and rooms lovely Entertainment was great (although the kids entertainment was slightly repetitive in the evening) the heated pool could also be a bit warmer and could do with upgrading the sports equipment as there wasn’t enough balls or ping pong equipment

There was no iron in the room. No kettle which should be normal necessities in a room. We had three little kids whom drank milk the microwave was in the sportsbar. Staff from the day we arrived were slow, didnt seem to know what they were doing. Was all inclusive but didnt feel like that everything needed was chargeable ie iron, kettle etc. Wouldnt come back!

Well, well, well where can I start? I cannot thank you guys enough You guys showed us The excellent customer service Keep up the wonderful job and keep up the smile because of your smiles guys keep the customer come back again and again and For The management bravo 👍👍👍 you guys did excellent job thank you thank you thank you and thank you

Food was pathetic, we barely eat in the restaurant during our 4 night stay, it was a mad house with limited staff. Reception area was a nightmare. Water park can’t be used as water was freezing cold. I won’t recommend anyone coming from North America or Asia as they are better of going with Caribbean, Mexico or Sri Lanka, Maldives hospitality. Overall I’ll rate 3/10

Very good experience

Good hotel and would definitely recommend going all inclusive. Food variety was great. Staff were very freindly and service was good. Good activities for kids however there could be more eg games rooms etc

5 day break in Sun

Fantastic holiday hotel is lovely. Great selection in buffet restaurant at all mealtimes. Alcoholic drinks could be better selection. Staff all excellent. Lovely bedroom with great shower. Towel quality could be upgraded. Entertainment staff are great with children and adults. Lots of pools. 1 heated in winter also great waterpark. Pool towels provided.

I recently stayed at this hotel, and while there were definite highlights, a few aspects fell short. The water park was a major positive—well-maintained with plenty of slides to enjoy, making it perfect for families. The New Year’s Eve party was another standout. The entertainment committee did an amazing job, creating a lively and unforgettable event that truly exceeded expectations. However, the hotel reception left much to be desired. It felt shabby and didn’t match the rest of the property. The check-in and check-out process was slow and disorganized, with long queues that tested our patience. The room itself was comfortable and clean, but the lack of basic amenities like an iron and a large mirror was inconvenient. Additionally, the requirement to pay a cash deposit for equipment was frustrating—most guests don’t carry that much cash, and it made things more complicated than necessary. While the water park and event organization were excellent, the hotel would benefit from improving its reception area, speeding up guest services, and rethinking some policies. With a few adjustments, it could offer a much better experience.

Not so good

great experience, helpful staff, aqua park and heated pool even though in december was great fun. spoiled with eating options, drinks and entertainment. it is pretty isolated, so much around the location. easy to get a cab to city/airport though

I will not come to this hotel again. They locked our room and we could not take our luggage and personal belongings. And they took 50€ from us for 1 hour and said, "Otherwise we will not open your room."

Excellent

Great all inclusive hotel. Everything was great except WiFi connection in the hotel room

We enjoyed the stay here and all inclusive veggi options are not bad all. Taxis were always there outside the hotel.. football pitch and basketball court is very nice. Trip to Ourika valley was not far from the hotel.

Good entertainment shows

I had an amazing team who were all smiles and ever so ready to assist

Excellent food and variety options. Entertainment and kids programs were fun.

The service was outstanding and the rooms were clean and absolutely stunning!

I wouldn’t recommend this place. Hotel rooms are not updated and some basic items are not available. We were shocked the hotel was rated 4 stars. check in and check out we’re very slow. Most staff are friendly, but were not helpful, A lot of amenities were not available for us to use, including sports courts due to lack of equipment (tennis, basketball, etc) or because group tournaments (soccer). People are allowed to smoke indoor everywhere almost, so that bothered us and our kids, etc.. I can go on and on… Very disappointing experience!!

This is my second visit and I usually stay a few days to enjoy the waterpark while visiting family in Marrakech. One of my favourite aspects is the food. Your vegan options are amazing, but I’d encourage menu details regarding dairy in your dishes. The only downside is the noise during the night. Unfortunately, the alcohol consumption by some of your guest is the number one culprit.

This place exceeded our expectations although a select few extras can be improved for the value. Kids pools definitely need to be heated as they are ridiculously cold although temps reach 28 degrees. Food choices were good, just be sure to pick what your bowels can handle cause you can easily get caught up in the immense choice! Catered for all ages, which was tip top. Take your family and find out.

Really good hotel

Booked a last minute deal and was really pleased with the hotel. Short taxi to hotel, great facilities and good sized rooms Great evening entertainment you can tell they put a lot of effort into it Plenty of food options and short queues for drinks. Gym had good range of equipment and was a big resort so easy to get a run in around aswell. Great onsight aqua park It’s a little run down in places and could do with a little TLC but honestly we were very pleasantly surprised with our stay!! Would definitely come back!

Food was great, big choice for every meal, super nice and helpful staff

I loved everything about it! Beautiful hotel, staff, so clean, the food and food variety! I love the smell of the soap in the rooms and the smell of the chemical they used to clean the rooms! I love the aqua park!! Definitely I’ll be back! Xxx

Perfect

My stay there two and half years ago was much better. I will not go there again.

Would prefer a drop off to room

"Perfect Holiday Escape at Aqua Mirage, Marrakesh"

I had an incredible stay at Aqua Mirage in Marrakesh. The flights were smooth and set the tone for a stress-free holiday. The resort was beautiful, and the food offered a delicious variety of options catering to all tastes, from traditional Moroccan to international dishes. The staff were exceptionally friendly and attentive, making sure we had everything we needed and creating a warm, welcoming atmosphere. Overall, Aqua Mirage provided a perfect mix of relaxation, great service, and tasty food—an experience I would highly recommend.

It was a lovely holiday overall. Hotel experience and waterpark was great. Staff were really pleasant and helpful.

.

Disappointing

Checked in with my large family around 12. It took close to 2 hours for us to be properly checked in and receive all our room keys. To be fair there was only one man dealing with reception whilst answering hotel calls. So it wasnt his fault, but there should have been at least one more person on reception. Additionally, many of the staff members seemed either unhappy, unfriendly or even aggressive. Especially at the water park. the water park itself closes around 6pm which is very early. The variety and number of water slides/attractions was also disappointing.

Lovely hotel, which is quite big! We had a short stay and found the staff to be good and helpful when we needed it

Diaspointed

The place itself is great and we have been there many time for the kids. The rooms are good clean and with a nice balcony (TV was not working). The aquaparc is very good. The restaurant and food are very good. The entertainment team is nice but the shows are very poor. The check-in procedure was too long (35 minutes) and the receptionist (new) not qualified gave us wrong directions for the room (no one escorted us), she forgot the voucher for the pool towels and I had to come back from the other end of the resort. Out of 10 receptionist we saw, 3 were very smiling but the rest of them not at all. We love this place but our last stay was a bit disappointing. We will try again

Great all rounder hotel

This hotel was amazing.! We had different activity options throughout the day which were very interactive. The aqua park and evening entertainment were both highlights of our holiday. The staff were really friendly but remained professional too. The food was lovely with many different cuisines and options and the cleanliness was impeccable. I would definitely recommend this hotel and I would love to return in the future.

Average property with poor food.

N/A

Staff were amazing. Pools are great. Drink and snacks all day is great Rooms are a bit tired and need updating. Sort the wasp problem out guys!

This is my own personal experience and I will stand by my opinion on Aqua Mirage. This is not a 4 star complex, it’s a 2 star at best. I’ll start in reception the day we arrived, the seating area in reception is so dirty my wife and kids wouldn’t sit on it, to check in took considerably longer than expected in very hot temperatures. The rooms we were given were definitely not the ones we selected and nowhere near the ones advertised. The ones advertised were beautiful, the ones we got were dirty, shabby and outdated, it reminded me of a chalet in Pontins from the 80’s. Bathroom door wouldn’t shut, tiles broken, toilet holder hanging off the wall, bed made a terrible noise when you moved an inch, the mattress was rock hard which done my back in, pillows hadn’t been changed in years and the air conditioning rattled all day snd night, the view from the balcony was of an old tree. The restaurant had plenty of variety but the quality was really poor, mainly chicken which my wife always cut before eating which was lucky because one time from the barbecue it was raw inside, a lot of it was cooked in fat and was served with any amount of grease. Depending on what time you served at the restaurant we’d have to ask for cutlery, serviettes and water which was warm, a really grim experience. Now the bars😞, there’d be two bars with two persons serving for a thousand guests, the queues to get drinks were out the door and warm when you got them. Definitely lower your expectations.

Excellent stay and accommodated us to suit our needs. Had some issues but security were good and managers did try to resolve the problem. Overall the resort is very good, good entertainment and good food, i would recommend and i would visit again

This was our second time here. It’s a great resort for families of any ages. Lots to do, good food, clean and everyone is friendly

Honestly the whole place is very clean and tidy, a bunch of activity’s for children and is honestly a great time as it is family oriented.

One of the best AI hotels. Food was plentiful and so much choice. Chef’s cooking fresh from many stations and selections. Restaurant staff very attentive and find tables and clear tables quickly. Entertainment staff are very hard working, polite and all great fun. Smiley and Yoyo were our favourite guys around the pool. Great water slides, well staffed and safety was important to all lifeguards. Reception staff helped liaise with tour to collect us from hotel for couple of trips. Room sizes were good for family of 4. Our bathroom shower did leak but we just placed extra towels on the floor. Towels for pool area could be replaced every 2 days. Would recommend to all.

Highly recommended this facility very professional staff starting from the front office team to the cleaning team and very friendly. This is my favorite place all the time .thank you for the great hospitality .

It did the job but bathrooms are too small, not child friendly rooms

Beautiful resort. We had a problem checking in (a big one). Other than that, the place in fantastic.

I like all about everything

The staff is very nice

Amazing place.

Property ameneties were amazing, food was great however before arrival called them to confirm pricing and was shockedby a completely different charge upon arrival, customer service is non existent, rooms ate very very small you are paying for the waterpark and food.

Great experience as always

Rude staff including front desk, dining area was dirty, plates cups and glasses were filthy, many staff were really rude. Huge property and only me dining area. Too many silly rules to make your stay and experience restricted.

The hotel is pleasant, but it offers very limited vegetarian food options. Additionally, the rooms are quite small, and the showers are extremely compact. It would be good if shampoo and conditioner were provided in the rooms.

Very good

There was a lot to do considering there was a water park, a quiet pool and a busy pool. There was also good entertainment every day. The food in the buffet was great and a lot better than other all inclusive hotels. The down side was that the rooms were not very clean, my sheets were not changed the entire time I was there and had marks on them. The shower was tiny and I struggled to shower comfortably.

Agréable pour les familles avec enfants

We had an amazing stay at the Aqua Mirage. Food was amazing and the water park had something for all ages. Staff were all very helpful and friendly. I would definitely stay again in the future and would reccomend

Second time visiting, stained bed sheets, felt dirty

The staff are nice, friendly, understandable and helpful!! They were really helpful with our check in and let us check out at a later time at a reasonable cost! The quality of the food was always very good and the water park & other facilities like the basketball court were also really good!

Cons: * in rooms, no iron or kettle and cleaning staff who ignore do not disturb signs. * The burgers by the pool need to be cooked for longer as they are quite raw inside. * Despite the great efforts of the cleaning staff, Encourage guests to clear sweet drinks and sweet food by the pool to reduce the wasp population. Pros: everything else!! Overall a great experience, lots to do with * lovely entertainment team, security, waiters (khalil and the lady who works in the adults only restaurant were great). * Bar staff deserve a shout out too as they were lovely. * we would definitely stay here again 💯

### Hotel Review: Aqua Mirage, Marrakesh - A Family Holiday to Remember Our recent family holiday at Aqua Mirage in Marrakesh, Morocco, at the end of May was an absolutely smashing experience. The combination of exceptional service, delightful cuisine, and outstanding amenities made our stay truly unforgettable. #### Culinary Delights: The food at Aqua Mirage was nothing short of perfect. We were treated to some of the best dishes of world cuisine, alongside Moroccan specialties that tantalized our taste buds. Each meal was a gastronomic delight, showcasing the chefs' expertise and creativity. The variety of drinks available was also impressive, catering to every palate. #### Exceptional Service: The service level at Aqua Mirage was undoubtedly one of the highlights of our stay. The staff, with their warm smiles and welcoming demeanor, made us feel right at home. Their brilliant guest interaction truly stood out. Jali, in particular, in the restaurant, provided exceptional service, ensuring our dining experience was top-notch. The level of service and the quality of the food were absolutely befitting of a five-star establishment. #### Fun and Entertainment: The water park at Aqua Mirage was absolutely amazing. We had loads of fun on all the water rides, making it a perfect spot for family entertainment. The entertainment team was outstanding, with Pikatchoo and Selwa delivering brilliant shows catering to all age groups. We particularly enjoyed the Bollywood night and

3 Nights at Aqua Mirage

The front reception staff are not very helpful. We came in without our luggage, as it did not make it on the connecting flight. The front desk staff did not show any empathy or offer any suggestions. We asked where we could find the essentials we needed until we got our luggage the next day, her answer was the city. No other assistance was provided. When we checked out 3 days later, we experienced the same lack of care from the ladies at the front desk. The porter, security staff, and the dinning staff were all excellent.

Overall we enjoyed the hotel it was clean, the food choices were plenty. We enjoyed the food, the staff were great. There were a few things that let us down. The ATM machine to withdraw cash sucked my card in and I was able to get it for two days until the technician came. This limited the activities I could do as I was limited on cash. The child’s sand area doesn’t have shade so it can only be used in the morning and evenings as it’s too hot for during the day. Also I felt the rooms could have had a side light. During the night we had to leave the bathroom light on to get the room a little light for our 4 year old. Also a mirror in the room would have been helpful. Also not allowing people to take food or water out of the restaurant i find very cheeky as well we paid all inclusive. Ice creams we also had to pay for. It’s only small things but overall we were happy and I would stay there again.

Stayed 7 nights very happy best holiday

Loved it

My sons and I really enjoyed the Aqua Mirage hotel. The staff is really helpful and they will always make sure you are at easy with your stay. I cant thank enough the reception team for helping when I had an issue with the hotel ATM, a bit of dark art to navigate this ATM. The animation team is good there are loads of activities to join if you feel like it. The food is great plenty of variety and different everyday, the snack bar is great if you don’t feel like eating a huge lunch. The swimming pool areas good and load of space for everybody, most of the young kids will be at the aqua park. The park has plenty of entertainment for the kids and they will just go up and down all the slides as mine did. The distance to Marrakech is 20mins by taxi, I would say that you could do with a pre booked taxi for a reduced cost but our hotel taxi driver Mohamed was so friendly and happy to share his knowledge of the area that it was money well spent.

From check in to check out, the whole experience and stay was excellent and very enjoyable. All the staff, in particular at reception are friendly and very professional. My children enjoyed the Aqua park very much. The food selection was superb. Overall, I could not fault this resort in any way.

Food poisoning twice in one stay for my husband and two year old. Staff not very engaged and quite awkward when they do talk to us. Water park section is nice. However, I will say it's the only offering. Lots of wasps around the park due to a lack of cleaning up around the pools. I only saw one cleaner during the whole week around the pools. Food is poor, all about quantity and no quality. Unfortunately, you cannot even drink through it as the alcohol is very poor tasting, the spirits have definitely been weakened or replaced with something else, they would poor for over 10 seconds and I wouldn't even taste the alcohol in my drink. Would avoid the wine altogether. Also found that no-one gave us the low down on the hotel, events and where to go so we discovered the little things too late. Very disappointing.

Overall, it was a pleasant experience. The dining options were excellent. The water aqua club was great. The animation team was diverse and entertaining. However, there are some areas that need improvement, particularly in the recruitment and training of some service staff. While some staff members were professional and courteous, others nearly ruined our overall experience. For example, Amal, who was responsible for towel service near the pool, was extremely rude and refused to exchange our dirty towels that had been there for more than two days. She even suggested that we could complain to the director if we were unhappy, which was an unnecessary and unprofessional response. Another instance involved Mouad at the reception, who denied receiving our booking comments from Expedia even after we showed him proof. Fortunately, the guest service team intervened and showed him how to retrieve the comments. Investing in high-quality staff can elevate this hotel to become one of the best.

I’m going to start by saying this hotel was really great in every single way EXCEPT the spa receptionist/manager. She lacked basic customer service skills - rude and unwilling to accept she got my treatment time wrong. Blamed it on me, told me I was late and make the experience stressful to be honest. What a shame! The rest of the staff were fab, and the food was delicious, facilities spot on and couldn’t fault a thing.

If i could give 6 stars for the staff i would. Morocco is fast becoming the number 1 tourist destination with investment in luxury hotels marrakech is no exception...This hotel is a little out of town but has an excellent local bus service or taxis. The park and hotel are clean and safe. A special mention should go the the grounds team who design an keep the fardens. If like me an elderly traveller you need space away from the family area. This is catered for with a fantastic adults only pool and separate dinning room. . Love this hotel.

Enjoyed our time there

The waterpark was fantastic, we all enjoyed it. Facilities and rooms were spacious and clean. The food was lacking in flavor and was typically cold. Unfortunate fornsuch a nice place.

A good hotel and great animation team. Only feedback would be that the buffet options were pretty much the same everyday rather than having different options like other all inclusive hotels I’ve stayed at.

Great place for a family vacation. I would definitely go back there again with my family

Amazing

Aqua Mirage Aqua Resort Review

The stay was nice I wouldn't say it's as many stars given for what we experienced. The room required a major update. Although the room was clean, tidy and was cleaned daily. The pools were sufficient but could imagine at times having only one heated pool becoming an issue. All the beds around the heated pool were reserved every day for the whole week and often we were there early. The food was of okay standard - would be better with a one way process as it does become very busy and we found a lot of people to be rude pushing in front of others. The hotel surroundings are lovely, well maintained gardens. The aqua park has a good array of different slides - requires update for use of belt carrying dinghy up to the higher slides as after doing this many times its really tiring.

Quiet, family orientated hotel

Perfect stay

We arrived about midday so our rooms were not ready which I was aware of beforehand. However, we were invited to leave our luggage at reception and go and have lunch and a drink and explore the lovely grounds and facilities. The rooms although not huge were lovely, fresh and spotlessly clean and were made up everyday. Both our rooms had a large double bed and a single bed. There was no bath but just a shower which was absolutly great. Water pressure and tempreture was perfect. The food - Breakfast, Lunch and dinner was superb. Yes, it's a buffet but the selection was amazing, so many different types of delicious food for every one. What I did like was that some of the stations served you rather than people helping themselves and wasting most of it. However, you could have as much as you want. Outside these times, there were snacks available and endless amounts of bottles water (small and large) with no limits. Teas and coffees and house spirits/beers which in my opinion were great quality. They also had 4 house cocktails and 4 mocktails available all day long too. Entertainment at various times during the day by the pool which is not my favourite thing but so many people seemed to get involved and enjoy it. The staff want you to join in but they are not pushy and if like me you decline then they accept that. All in all I would very much reccomend this hotel for family's and I look forward to returning.

Super hotel

Overall it was great and the staff were all so nice. The room was clean and nicelyt furnished and the food was good but there were a few things that stopped it being truly fantastic. Firstly the music around the supposed relaxing pool was so loud there was nothing at all relaxing about being there, I'm not a killjoy, it's just having to shout above drum and bass at 11am in order to be heard by the person on the sunbed next to you is just not great. Secondly the food although good, it was almost identical every day, it did get a little repetivive after a week. Lastly some of the leisure facilities were a little frustrating, basketball courts but the only basketball was flat and there was no pump. Table Tennis tables but no balls, and a really shortage of inflatable tubes in the aqua parc. All said though it was a great holiday. This was mainly down to the staff and the weather though!! If you can get a good deal then go, just don't pay too much for this!

Nice stay at newly renoveres hotel

Nice staff, bewly renovated rooms, OK food (considering the all inclusive-buffet premis) and fun Aqua park for kids of different ages!

My family's favorite hotel! We keep going back

Clean room and kind staff~

The restaurent needs a complete deep clean

5 stars

It’s supposed to be all inclusive, there is no kettle or iron in the room. Was told we need to hire kettle per night and clothes for ironing needed to be sent away for laundry service

Title: Pleasant Stay with Room for Improvement I recently stayed at the Aqua Mirage Marrakech Hotel Club and overall had a pleasant experience. The hotel has a lot of potential but is in need of some tender loving care (TLC). The all-inclusive menu offered a decent selection, but it could have more variety from day to day. The relaxing pool area was enjoyable, although the music was often too loud for my liking. The water park was a highlight, but I was disappointed that the water was ice cold despite the warm 27-degree weather outside. On the positive side, the staff were friendly and polite, and there was a good security presence in and around the hotel, which provided peace of mind. In conclusion, despite some areas that could be improved, I had a nice and enjoyable stay at Aqua Mirage Marrakech Hotel Club and would recommend it to others looking for a pleasant getaway.

Great customer service, good security, wide selection of food

The property was nice but dated and in need of some refurbishment. Specially the rooms: when we got there the safe was not working, the shower head was broken, the phone did not work, the AC made noises a d the bathroom leaked. Staff was very polite and nice to us. Food options were very good, as there were several choices always.

The property was very clean well maintained staff was nice and welcoming but the best part was the Entertainment team there are so good at entertaining the guests well done definitely will come back thank you for having us !!

The staff were extremely friendly and helpful. The facilities were excellent and rooms and communal areas were extremely clean. The food was lovely but possibly could have been a little more varied on a day to day basis. All in all we had a fantastic time and would definitely recommend Aqua Mirage to others.

Aqua mirage club and aqua Park is a good place for family holidays with kids. It is a fun experience for water activities and has a wide range of food and drinks. This hotel would be better if some food was served throughout the day. The staff are kind and friendly and will always help you feel at home. Overall, it was great.

We had a 4 night stay we had a great time apart from a few things good and bad , Good tings Kalid the entertainment guy around the pool , he made everyone feel welcome he is an upbeat kind of guy everyone likes bed him . The lunch time food is very good , dinner the food is mostly cold . The room well our room 1022 the door looks like it is locked , you can’t put the handle down to open it , however a slight push on the door or handle the door will open , not much point having a key card if it’s that easy, ( I have reported this to the front desk , they said it will be fixed ) let’s see , the loo roll holder in our room was very lose too . Apart from this we had a very enjoyable stay . Check your doors lock properly,,

Short trip

We are enjoy 😊! Thank you!

The property is in much need of an update from the reception entrance to the rooms are very dated. Food and facilities was good enough. Snacks bars really good for lunch. The basketball and footballs need updating cos really rubbish for the kids as no bounce and no equipment to blow them up. Just a few issues what let the stay down Our patio door never locked, our main door sometimes decided to not open, ants in bathroom everyday. A lot of wasps round pool areas and no cleaner to clean stuff up. The transfer bus to centre is really helpful All staff helpful and willing to help If leaving the property be careful as we nearly got mugged twice but the centre of Marrakesh is lovely to experience and rooftop bars very nice just be curious of your surroundings and if use a taxis always agree a price before getting in.

We were in the hotel with my family for a week. The hotel is in perfect position of the building with sound proof rooms. We were lucky to have a rooms with view and balcony to catch sunset and see the water park. Hotel is quiet and possible to feel at home there with full of assorted food and drinks as we booked 'all inclusive package' The staff are very good and polite, flexible and understanding. The environment is quite and greenish surrounded with orange trees. Every night there is different entertainment for the guests. The only thing which i didn't like is some days the serve the same food lunch and dinner which was boring but desert was perfect. I recommend to anyone as i'm planning to go back in April.

Great experience- friendly staff, good playing areas, swimming pools for children, food is great. The only downside is the hotel rooms need updating. Overall, recommend to families!