terrible place

I am extremely disappointed with my recent booking through Hotels.com at Ananda JJ Resort Ubud. The condition of this so-called resort was unacceptable. Upon arrival, we were shocked to find the place in terrible condition—the rooms were smelly and unclean, with damp walls, a non-functional AC, and filthy toilets. Worse, there were cigarette butts left in the ashtray, indicating poor cleaning standards. The linen was dirty, adding to the discomfort. The swimming pool had visible algae, making it unsafe, and my friend’s kids were too scared to even step in. The entire experience was a nightmare, and we had no choice but to leave and find another hotel through a different, more reliable platform. To make matters worse, Hotels.com provided zero assistance when we tried to cancel. Your so-called virtual assistance was useless, leaving us stranded and forced to pay for another hotel out of pocket. This is unacceptable customer service. I will never book through Hotels.com again and will strongly advise others to avoid it as well. A refund and an apology would be the least Hotels.com can offer after such an awful experience.

Lovely place, lovely staff.

Terrible place. Do not stay here.

I rented a scooter, was invoved in a hit & run,they kept my belongings til a colleaugepicked up

The place is located in a quiet rural area overlooking some rice terraces making the setting nice. I just had an issue with the smell in the water and the smell of sulfur coming from the drawing was not pleasant. The bungalous could be so amazing if they just took care of the water issues and clean the bathrooms properly, needs lots of TLC

Recommended

Nice and quiet place, good breakfast., next to hiking trails and restaurants… we would stay there longer.

This was good value but a couple of marks on the sheets, banging bathroom door and wobbly loo let it down a little. An excellent option if on a budget. Those being only niggly things and the location and facilities being good.

Quiet hotel in ricefields

Nice hotel outside the craziness of Central Ubud

…

Wonderful stay between ubud and the rice terraces

Staff was so nice. Location is great (but you need a bike) between Ubud and the rice terraces. The place is charming and bungalow look great. Clean and comfortable. I’ve loved my stay here. Also they kept my bag the next day so I could explore, which was appreciated. Great value, I recommend 100%

Perfectly tranquil little place if you want to avoid the bustle of central Ubud. My room had a lovely balcony view of the neighboring rice fields (and a whole lotta ducks!). Requires a 10 minute ride into town, easily arranged by the awesome staff. Nice meals prepared with care. Several other eating spots within a short walk. Enjoyed my stay.

This propety is located in the middle of rice field, away from crowded area. Staffs are friendly as always. Breakfast is ok. Lovely garden, good vibe. Recommend if you like to relax in a quiet place with natural sound

Bad experience

Déçue par rapport aux avis donnés.

Joli établissement au coeur des rizieres. Toutefois attention à la petite route passant juste devant sur laquelle la circulation est assez importante tard le soir et tôt le matin. Personnellement j'ai trouvé l'environnement bruyant. Logeant à l'etage du bungalow, j'entendais également beaucoup les occupants du dessous. Pas un grand choix de repas et petit dejeuner classique sans surprise. Accès facile en taxi ou scooter au centre d'ubud en 10/15 mn. Si jebdevais revenir a Bali, je ne reserverai pas à cet hotel. Mais c'est tres personnel.

Hôtel dans un état catastrophique. Nous avons séjourné dans un bungalow (chambre la plus cher). Il y'avait un pompe à eau qui tournait non stop avec un bruit de tondeuse à gazon de jour et de nuit. Même avec des bouchons d'oreilles c'était épouvantable. Clientèle essentiellement de jeunes qui font la fête. Hotel tellement sale et vétuste, l'argent doit juste rentrer mais jamais être utilisé pour l'entretien. La piscine est bourré de chlore et mon petit à très mal réagi. Les agriculteurs font brûler des choses à côté de l'hotel tout les jours et l'odeur est extrêmement forte et la fumée étouffante. Ce que je ne comprend pas ce sont les bonnes cotations des autres utilisateurs car ce Hôtel ne devrait pas être référencé sur un site comme celui-ci. La seule chose très positive c'est la gentillesse du staff 5 étoiles.

The place was great! Our bungalow surrounded by the nature was fantastic!! People are very nice and friendly! Highly recommended!

Parfaitement parfait

Un séjour dans cette hôtel au top vraiment L’hôtel en lui même a énormément de charme Balinais le personnel est vraiment mais vraiment d’une gentillesse exceptionnelle On a pu louer un scooter se faire masser et manger directement à l’hôtel bref on s’est régalé je recommande à 200%

.

Ananda JJ Ubud is very nicely situated between the rice fields. The rooms are pretty new, cosy and clean, a bit close to the neighbours though. When we arrived we unfortunately found out that they were overbooked, and the reception stuff wasn't able to give us a proper introduction to the place and communication turned out to be a bit cumbersome. But the put me on the phone with the manager right away and organised accom next door, which was ok. All in all god value for the price.