I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved

Very limited option for vegetarian.

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.

Stay in 3Days2Night

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.

safe

fair efficiency & safe

ice

Nice

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,

Amazing

The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.

sangat berbaloi

hotel super cantik dan selesa

Poor WiFi and too fast go to city no electricity

Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.

Nice Sea-view

Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful. The room aircon switches off automatically every time you open the balcony door and this is very annoying! The beach was not clean when we were there.

Far from.everything and the actual world. Hotel is standing alone in nowhere! No activies, bad wifi and signal extremely bad. Loss contact from the world.

Quiet and new hotel

Very interesting place

Very good place

Cleanliness is very poor. The room facility mostly are faulty

Housekeeping should be improved to attract more tourist. Overall okay

Quiet stay near the beach. Well-maintained room and excellent service from staff.

Excellent

If you want time to relax and have your own time check in here at amerald Hotel. The front desk automatically upgrade our room to ocean View the view was so nice next to the beach. Very accommodating he always smile.. Room was big we choose twin bed for mine and my husband.. The coffee on the side is good.. Swimming is good.. Buffet breakfast is very good local food I like the rendang chicken over all stay good except the shuttle I bit pricey going to the bus terminal.. Will come back again here bring my whole family

The beach & scenery

Sea view room

Good place for relax trip

Unfit for tourists and unfit for mobility impaired. The entire hotel has steps everywhere rendering it totally unfit for those who are mobility impaired. The location is very remote and local taxi wants to charge higher fare to take you here. You would know this is not meant for tourists when the reception asks for your car registration number. Saw a group of cross country bikers stay here and then was another wedding ceremony happening. Out of the only two restaurants in the area that happens to be in the hotel premises, one was closed for a private event and one was full of bikers. The restaurant menu states "the pictures are representative and does not reflect the real dish". The pizza looked good in menu but in reality was a toast covered in ketchup. The menu selection itself is cherry picked most greasy dishes from Malay/Indian/Western cuisine. Not a single vegetable in the menu. I am vegetarian and when asked for a vegetarian meal, the standard response was rice and salad. The hotel actually has higher price on Expedia where as if you book with them directly or via a local Malay platform, is cheaper. I would not call this property a resort; event place, definitely. I paid with e-pay. After completing the e-pay successfully, the restaurant said, "yes I understand the payment is completed, still we save guests credit card numbers for our personal records in our computers". I said, "No way Jose"

i really appreciate with the staff at front ofc by the name KAMAL...really helpful & managed to full fill my needs.

Average, food need to improve.

For those who love to have a quite and peaceful getaway out from the city. Hotel located near the sea. Great sea view.

Nice hotel next to great beach!

Stayed in 3 King Deluxe Rooms for 2 nights. The rooms were upgraded automatically by hotel. Hotel was next to a quiet beach (with a swing in the water) and we thoroughly enjoyed ourselves. It has a rope climbing playground n a deep pool w slide. It also has a game room with billiard table and soccer table. Hotel room service was spontaneous to answer our request. Breakfast was alacarte for 1st morning and buffet for 2nd morning and both were good. My wife was sick due to warm weather and the staff were very helpful to find a nearby clinic late at night and drive us to seek consultation. Recommended for family vacation for rest and away from crowd. Only disadvantage is that it is located in a distance from amenities and eateries but no problem if driving.

Location approximately 20 km to Desaru/Bandar Penawar (all the busy tourist/beach area), and 10 km to Sungai Rengit (Nearest town, good seafood). In the middle of village area. Fronting sea. Facilities and amenities is basic. Swimming pool and playground for kid. Breakfast is spoil with choices. Superb. Management please keep your chef and his team. Front office Manager are very friendly. Overall, I'm satisfied with my stay and definitely will coming back.

A good decent hotel. Quiet and peaceful. Cheerful staff.

Hotel is nice and new. Location is quite remote. Staffs are friendly and helpful

Nice but i my room view facing construction...

Very close to the beach, nice view, nice staff, but the slider is temporary close during our visit. Quite close to local food i.e seafood etc but not walking distance. Hotel food also quite nice and front office is very prof and always smile.

Nice location

Nice location near sea side. New facility with clean environment. Recommended for all.

Family gateway

Worth for money w good view and facilities..Suitable for family...

Thank you Kamal for the great hospitality and the big help in settling our transport woes, and with Isyraff’s help- we managed to get on with our next destination:D truly appreciate the great help! We’ve enjoyed our room and the facilities!:) For improvements, we would be even happier if the breakfast could be more tasty/better quality (eg desserts and food served); and perhaps more can be done to prevent insects from straying into the coffee house. As a suggestion, should all the food be covered/protected?

Propety is at a good location and well maintained. However, despite not bring full, did not offer an ocean view room. There is a shortage of staff at breakfast. So, servuce is very poor, there is insufficient cutlery and cups and tables are left uncleared.

Fiendly staff-great restuarant-lacking amenities

The beach amenities such as showers or rinsing stations, benches, lounge chairs, umbrellas are none existent. Insufficient seating during breakfast But, friendly and accommodating staff and a great Chinese Seafood restaurant on the ground floor

Great service from the staff, very friendly and helpful! Hotel is relatively new, only about 7 months old so the amenities are new. Nice pool with a great view of the sea! The room had a sea view and you can watch the sun rise from your room! Great toilet! Very big and modern. Floor was a little dusty in the room when we checked in. WiFi was very bad - wasn’t able to connect to internet, especially at night.

It's a new hotel which opened just recently. We're the only guest in the hotel for two nights. The room was not cleaned regularly. The hardware is good, but service and maintenance have not kept up. With better management, this could be a great resort hotel.

the property is suitable for weekend gateway!

clean, quiet , new ,

It is a very great view of the sea from the hotel balcony. Very good design. But the beach is quite dirty with rubbish on the beach. the variety food of breakfast can be more .