Acqualina Resort & Residences On The Beach

9.6

Exceptional

531 Guest reviews

9.6

Exceptional

531 Verified Reviews

Read all reviews

Cleanliness9.6/10

Service9.6/10

Comfort9.6/10

Condition9.6/10

location9.2/10

Neighborhood9.2/10

Quality10/10

Value9.6/10

Amenities9.4/10

Beautiful clean high quality room and bedding,

The suite with veranda was exceptional, and Avra and Il Mulino were fantastic!

Absolutely the best resort on that coast

Not a 5 star hotel. Old facility , not the best food.

c

Great property

I’m really disappointed. When I booked I got the information if major construction and noise. I can’t tolerate noise. I left early because of anticipated construction the staff told me about but was not offered a refund for the last night. This should not happen to platinum members of expedia

Top hotel in Miami!!!

Horrible Customer Service

I never got to stay. Because of hurricane Helene my flight was cancelled and I could not fly out and the hotel would not issue a refund or change the dates

We had an unforgettable stay at the Acqualina Resort & Residences On The Beach. The resort was impeccably clean, beautifully maintained, and offered a serene atmosphere. The staff was incredibly friendly and helpful, making us feel welcome from the moment we arrived. The highlight of our stay was the resort's beachfront location, which provided stunning views and easy access to the ocean. We highly recommend Acqualina to anyone seeking a luxurious and relaxing getaway.

Yes, I did. Amazing

The management on property was amazing!

The most important that I would like to mention, is the staff and the service. Everyone generally likes their job and what they do. From the moment we arrived To the bell person who helped with our luggage when we were leaving and stored it for a few more hours until our flight. We Definitely are coming back.

Super excited again and again

Exelent service

Beautiful and excellent hotel and resort !!! Definitely 5 start

Unbelievable

Wonderful

The best of the best!

Espectacular

Amazing in many ways. Experience it for yourself.

#1 Family Resort in U.S.

Our recent visit to Acqualina Resort was nothing short of amazing! From the warm welcome by Mike, who provided us with wristbands, to the attentive staff arranging beachside couches and oceanfront chairs with umbrellas, the experience was exceptional. The food recommendations were consistently delicious, and the pool was fantastic—my son even learned to swim there! A special shoutout to Alize and Valeria for their outstanding care. In summary, Acqualina has become our top summer destination, and we eagerly anticipate returning next year

They were very accommodating. Thanks team.

This property is not one of the best beach properties in the country I think they paid to get that rating. Food is sub par

Celebrated b-day and Mother’s Day here. Nothing short of amazing. Highly recommend!

Great stay- but why no upgrade ?

Matt was very helpful! We loved everything about the stay , except for the fact that we didn’t get upgraded to the ocean view suite, even though we booked last minute and was told it was available. Part of what makes the hotels.com platinum status (180+ nights this year ) great is the comp upgrades. But this property seems to make excuses why they can’t. That being said everything else is perfect, and we are making this our go to hotel when we are in the area, I just booked another stay for 4 nights at the end of the month.

Lovely for family

Every things was good

Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also

amazing

Great property

Appreciated the upgrade on 1/2 rooms. We will be back

Really bad hotel— not a luxury experience.

I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.

Beautiful property with some issues

We stayed for one night with our baby. Beautiful rooms and a really nice arrival gift waited for us upon check in. Hotel restaurants are also quite nice. Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.

No reason to stay anywhere else.

Perfect

I love their service they clean room twice a day. It’s a very high end hotel definitely recommend.

Amazing service and all around

The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.

Amazing staff. Great views. Awesome food. Incredible vibes.

Excellent Hotel in all areas a five Star Servicing.

All ok

Clean luxurious

WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.

The best hotel

We stayed for 4 days Fri-Mon The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.

One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.

Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!

Unbelievable service and attention to the guests.

Service greatness

Service, service, service, this is the name of the game here!!! Impressed with everything… food, property, room, all great!

We recently stayed at Acqualina for 6 nights. We enjoyed our large room and bathroom and cleanliness of the entire hotel. The pools were nice and had plenty of shaded and sunny seating. The food was great at Costa Grill, Ke Uh and buffet breakfast. The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.

It is always a pleasure to stay in Acqualina Resort, the rooms and the hotel are outstanding. Best hotel in Miami Beach, with an amazing personal and quality service. Valet parking was a little be short hand I will assume comparing with previous experience.

the service was outstanding; every staff member addressed us by name and was most helpful; best hotel experience ever.

Acqualina was everything it promised to be. 1st class all the way. The best staff we've met in a very long time and that made all the difference

We will definitely be going back one of the nicest staff we have ever encountered

Hotel was really nice but the service was a real joke . 45 mins to get the car and you pay $40 a night . Long time to get a table even if it was empty and a eternity to come get your orders and be served . Really poor for the price we have to pay

It’s truly a beautiful property. A great beach. Nice rooms. There are some perks. Overall, for price and hotel rating- a B! Which is still above average

Luxury beach resort

A slice of heaven. Kid friendly. Every guest is treated like royalty.

Absolutely loved this place, excellent service & food. Their customer service is exceptional. Already planning our next trip.

An amazing place from A to Z. Service is outstanding. Very clean room with beautiful decor and comfortable bed. Prime location for restaurants and entertainment. Beach few steps away. Paradise.

Perfect

Step into luxury and let your worries melt away at the Aqualina. Everything you expect and more from a 5 star resort.

Perfect Place

Feels like a real vacation. Staff is exceptional. Food is delicious. Rooms luxurious. Steps from the Beach. Nothing but good things to say.

Great staff super clean hotel

Checking in at Acqualina Resort made us feel like never before in any hotel in America. They are very professionals and focused in their quality service, providing an exceptional attention to their customers has I never experienced before.

Special thank you to Julian at the Frony Desk. Everything was great! Except that team room which is closed after 6pm!

Excelente hotel . Excelente restaurants . Very beautiful .

Top notch service all around !!!! Great stay

Excellent!!! Highly recommended

The Best Resort on the Ocean

The hotel is really nice, the food at Il Molino restaurant is just ok. Staff super friendly

The property was impeccable and the staff was so kind and friendly

We stayed for just 2 nights but wished it was longer. The service by all staff was amazing. Everyone was so nice and eager to please. We dined at the Italian restaurant on the property which was such a wonderful experience. The food was delicious and service impeccable. If you are looking for a luxury experience I highly recommend Aqualina.

Best for Daughters Trip/ Fantastic Food and Staff

Forbes rated the Acqualina Resort a 5 Star Hotel and Spa and it earned every star during my stay there. It is by far the most amazing hotel I have experienced in my lifetime. When you arrive, the smiling, front desk staff sets the tone by offering you a glass of prosseco as you are given a tour of the expansive, beautifully manicured resort that sits right on the ocean. Next you are off to your 650 sq. ft. fully white paneled room. The spa is staffed by true professionals for your every need. If you want glamour and peace at the same time, you will find it here. I took my daughters to celebrate their missed birthdays and the end of the pandemic online learning for their boys. It was exactly what the three of us needed.

A beautiful hotel with uniformly exceptional service from all the staff.

Many times, and never disappointed, big money but all things Super

Best service and hotel in miami.

The property is located just 4 blocks from where I use to own a condo, so I am very familiar with Acqualina, 5 star all the way. Never disappoint.

Outstanding.

Very nice and service is really high!!!

Excellence to service, food was amazing, pool staff went out of their way to please satisfy you, if able to work with us with discounted room , would consider vacations with our family of 16

👍👍👍👍👍👍👍👍👍

Exceeded Expectations.

Amazing stay. They really exceeded my expectations in every way.

The staff and service were impeccable. Special shout-out to Jackie who made the stay super special for my birthday and always went the extra mile

Everyone makes sure that you are enjoying, and everyone is super nice and friendly. Love this Resort, we will definitely come back.

Acqualina was a new name for our family and what a happy surprise. It exceeded our expectations in everyway. My wife booked this resort because she loves the crimson red color and of course the excellent reviews. The architecture designs, décors, color schemes, and amenities are all done very tastefully and thoughtfully. To make things even better, we got some super nice treats from Victoria. We felt very spoiled. Lastly, all staffs, services, and the food are excellent. It was one of our most enjoyable stays and we will be back. Thank you again Victoria and Jackie for your sweet hospitality.

Beautiful hotel, outstanding service, but constant construction in the adjoining Acqualina Mansions was rather distracting. We had a balcony overlooking the ocean but could not really enjoy it because of the noise.

The best of the best

The place is amazing

n/a

No on property shopping, like the Breakers has. However, it is a great hotel that rivals other 5 star hotels in every way.

The grounds were beautiful! The staff was very thoughtful and kind, but sometimes (more often than not) it would take us asking multiple times for water, etc. Also, ordered Avocado Toast in the morning for breakfast and the toast was burnt to a crisp- it was $23 dollars, for one piece of toast. They did not reimburse the meal.

Happy to see the staff diversity~Also the concierge services Especially Carolina ~excellent

Nice hotel, some times no restaurant capacity for guest of the hotel, me and my wife had been multiples times before and use to loved, use to be vey quite and relaxing hotel...

I enjoyed the views and pool and great customer service.

Great room and great customer service; we really enjoyed our stay

Expected much more terrible service horrible everything put together I will never go back there again. Used to be much better.

Disappointing for a 5-star hotel.

Best hotel experience in years. You will not be disappointed.

Ресторан при Отеле с выдающимся итальянским поваров потерял наше доверие в первый же вечер На рецепшен стояла строгая барышня Наталья которая упорно не желала нас впускать Так что будьте готовы жить в 5 ти звездочном отеле а кушать ходить через дорогу в Великолепнейший ресторан Арарат , что на шопингерии не по далеку Чему мы были несказанно довольны!! Вот там то и обслуживание и кухня и даже живая музыка и ВСЕ на наивысшем уровне !!! Отель ? Вполне Не много остался осадок от первого же неудачного вечера а в основном все не плохо

Amazing stay! Great staff and we loved the amenities.

Because he is the best in every way I recommend it

Absolutely beautiful property. We showed up 6 hours before check in from our other hotel. Acqualina’s response? “No problem. We’re happy to accommodate you. Please enjoy the pool until your room is ready.” Two hours later, we were in. First class all the way.