This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 1:30 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Registration with this cruise boat is required at least 24 hours prior to check-in. Registration is valid with full name, date of birth, nationality, passport number, and visa expiration date for all passengers. Please be advised that this property is a cruise ship and not a standard hotel. Guests must contact this cruise ship 1 day in advance to arrange transportation from Hanoi - Old Quarter or Hanoi Opera House. A roundtrip daily cruise shuttle transfer from Hanoi to Ha Long departs at 7:45 AM; USD 35 per person fee applies. Guests must be prepared to board the ship from the marina at 10:30 AM. Following the cruise, a van will transport guests back to Hanoi.

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• Airport shuttle fee: VND 2230000 per room (one-way)
• Rollaway bed fee: VND 3000000.0 per day
• Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.