Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: USD 5.00 per person, per night

We have included all charges provided to us by the property.

A tener en cuenta

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Instrucciones para Chekc-in Especial

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. The hotel has 3 swimming pools: an outdoor pool for all guests, a pool in the spa for guests age 16 and older, and a pool in The Level area for guests age 16 and older booked in the The Level guestrooms.

Instrucciones

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Edad mínima

18

Tasas opcionales

• Airport shuttle fee: USD 78 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Arabic

Swahili

Portuguese

English

French

Spanish